Privacy notice

Last updated: 26 March, 2022

This applies to www.fionacantstudio.com (the "Site").

 A website which acts as an online portfolio and art work sales for Fiona Cant Studio (“us", "we", or "our").

This page is to give you a clear understanding of how we collect, use, disclose or otherwise handle non-Personal and Personal information that we receive from your usage of the Site. Personal is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy notice carefully and if you have any concerns about our privacy standards please contact us by email at privacy@fionacantstudio.com.

What type of information do we collect?

We receive, collect and store any Personal information you enter on our website or provide us in any other way. including but not limited to:
•    email address,
•    first name and last name,
•    phone number,
•    mailing address.

In addition, we collect information that your browser sends whenever you visit our Site. This may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

We also use Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

When do we collect information?

We collect information from you when:

you subscribe to our newsletter.
enter information to contact us.
you make a purchase.
browse the Site.
you contact us or we contact you via email or other means.

How do we use your information?

We collect such Non-personal and Personal Information for the following purposes:

to provide and operate our services and process your order.
to provide customer support and follow up after you have contacted us.
to send periodic emails regarding your order or other products and services.
to create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we may use to provide and improve our services.
to comply with any applicable laws and regulations.

How do you communicate with your site visitors?

We may contact you regarding your purchase, to resolve a dispute, to collect fees or monies owed, to gather feedback about our products and services, to send updates about our products, or as otherwise necessary to enforce applicable national laws, and any agreement we may have with you.

For these purposes we may contact you via email, telephone, text messages, and postal mail, depending on what contact information you have provided us with.

How do we store, use, disclose and protect your information?

We do not sell or trade your personal information. We only share your information via applications that we use to run the Site and our business as outlined below.

The Site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For more information please read Wix.com’s terms of use and privacy policy to understand how they process this data.

We also use Google Workspace to provide our email services so when you communicate with us or us with you via email, this information will be stored in Google's data storage, databases and the general Google Workspace applications. For more information please read Google's terms of service and privacy policy to understand how they process this data.

We accept payments through Wix Payments, Apple Pay and PayPal and information may be passed to those providers to facilitate the payment service. Please see the relevant privacy policies for those companies for details of how they process your information and payment.

How long do we retain your information?

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy notice and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

What rights do you have over your personal information?

Access - You have the right to ask us for copies of your personal information.
Rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Erasure - You have the right to ask us to erase your personal information in certain circumstances.
Restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Objection to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at privacy@fionacantstudio.com if you wish to make a request.

Do we use ‘cookies’ and other tracking tools?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

How do we use cookies and other tracking tools?

When you use and access the Site, we may place a number of cookies files in your web browser. Most of these cookies are placed by Wix.com and are essential to running the Site.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experience in the future.

We don't use any other tracking tools currently.

What are your choices regarding cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features on the Site and some of our pages might not display properly.

Third-party links

Occasionally, we may link to or refer to third-party websites, products or services on our website. These third-party sites have separate and independent privacy notices. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to this privacy notice

This privacy notice is effective as of 26 March 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We may update or change our privacy notice at any time and you should check this page periodically.
If we make any major changes to this privacy notice, we will notify you either through our newsletter if you have provided us, or by placing a prominent notice on the Site.

How to complain about if you feel your privacy has been breached

If you wish to lodge a complaint about our privacy standards please contact us by email at privacy@fionacantstudio.com.

You can also contact the Information Commissioners Office on 0303 123 1113 / www.ico.org.uk.