Purchase and shipping
Last updated: 26 March, 2022
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I want you to be happy with your new art. If you have any questions please contact me before purchasing at contact@fionacantsutdio.com or via my contact form.
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Ordering
How is my payment handled?
Payments are taken through Wix payments, Paypal or Apple Pay. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Shipping
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 2 weeks though often they will arrive quicker than this. If you have chosen to have a piece framed this allows time for the frame to be made up and painted. Some pieces require a cold wax finish which I don’t apply until the piece is sold and this takes a few days to cure.
If you need it quicker, just let me know and in most cases something can be arranged. There may be an extra charge for rush deliveries according to your requirements.
In the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. I will let you know as soon as your artwork is in the post. Please allow 7 working days in total from the point of despatch.
Can I collect my artwork from your studio?
Yes, please contact me to arrange. My studio is located in Mount Hawke, Cornwall.
Is shipping included in the price?
Postage and packaging is included within mainland UK unless stated otherwise. Some higher value or larger artworks will have a additional shipping cost.
Do you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location.
Please contact me so I can let you know how much the shipping costs will be. Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges. Shipping costs contribute towards packing supplies, labour and transit.
What about large or higher value artworks?
I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely.
Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the shipping details within each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
Returns
What if my painting arrives and I don't like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.
What about international returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.
I think that covers it but if you have any further questions please contact me before purchasing.